About Talview

Talview is at the forefront of AI-driven proctoring solutions, offering state-of-the-art technology designed to revolutionize the way educational institutions, certification bodies, and IT companies conduct assessments and certifications. Our commitment to integrity, reliability, and innovation has made us a trusted partner for organizations looking to enhance the credibility and security of their online examination processes.

Role Overview:

The Management Trainee will undergo a structured training program designed to develop the skills and knowledge necessary for a successful career in management. This role provides exposure to various business functions and management practices, preparing the individual for a Full-time opportunity within our organization.

Key Responsibilities:

• Participate in a structured training program in 1 of the mentioned roles of the business, which includes Tech Support, Demand Generation and Customer Success.
• Gain hands-on experience through project assignments and Skill placements.
• Collaborate with cross-functional teams to achieve departmental and organizational objectives.
• Participate in team meetings, provide input, and contribute to problem-solving.

Tech Support Training:

• Issue Resolution: Troubleshoot customer issues, escalate complex problems to higher-level support when necessary, and ensure follow-up until resolution.
• Customer Assistance: Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues efficiently.
• Support Ticket Management: Manage and prioritize support tickets to ensure timely resolution and customer satisfaction.

Demand Generation:

• Support the development of content for marketing campaigns, including blog posts, social media updates, and promotional materials.
• Assist in the planning and execution of demand generation campaigns across various channels (email, social media, paid media).
• Conduct research on market trends, competitor activities, and customer preferences.

Customer Success:

• Collaboration with internal teams on the requirements for their customers.
• Closely work with the CSMs on the assigned accounts.
• Be proactive in tracking the status of tickets, issues and overall utilisation of the platform by the customers.

Qualifications:

• Bachelor's degree in business administration, Management, or a related field. (Master’s degree or relevant certifications are a plus.)
• Strong academic record and demonstrated leadership potential.
• Excellent communication, interpersonal, and presentation skills.
• Ability to analyse data and make informed decisions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Adaptability and willingness to learn new concepts and skills.
• Strong organisational and time management skills.

What Talview Offers:

• Competitive salary with attractive performance incentives.
• Career advancement opportunities in a globally expanding technology company.
• Exposure to innovative AI-driven proctoring solutions.
• A dynamic, inclusive, and supportive work culture.

Disclaimer: As an online platform, we have tried our best to provide authentic details; however, we do not guarantee the authenticity of the above-mentioned details. Kindly cross-check with the organization before proceed. Kindly note that we never ask for money from job seekers, so be aware of fraud.