ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Introduction

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

• Good understanding of the Salesforce platform with hands-on experience in configuration and customization.
• Capable of creating and managing Salesforce automation tools, including Workflows and Flows.
• Knowledge of Apex programming, including writing basic Apex Classes and Triggers.
• Trained in Sales Cloud and Service Cloud, with an understanding of core functionalities and business processes.
• Familiarity with the fundamentals of other Salesforce Clouds.
• Basic knowledge of Salesforce integrations and integration concepts.
• Trained in and aware of Generative AI (GenAI) fundamentals and use cases within enterprise applications.

Educational Requirement

• Required education: Bachelor's Degree
• Preferred education: Bachelor's Degree

Required technical and professional expertise

• Salesforce Platform Configuration: Exposure to configuring and administering the Salesforce platform to meet business requirements, utilizing the Eclipse/Force.com IDE and the Data Loader Tool.
• Apex Code Development: Experience working with Apex code to customize and enhance Salesforce functionality, meeting business needs and requirements.
• Visual Force Page Creation: Exposure to creating Visual Force pages to customize and enhance Salesforce functionality, meeting business needs and requirements.
• LWC Proficiency: Experience working with Lightning Web Components (LWC) to deliver high-quality solutions.
• CRM Principles Understanding: Solid understanding of CRM principles and experience applying them in a Salesforce environment.

Preferred technical and professional experience

• Good understanding of the Salesforce platform with hands-on experience in configuration and customization.
• Capable of creating and managing Salesforce automation tools, including Workflows and Flows.
• Knowledge of Apex programming, including writing basic Apex Classes and Triggers.
• Trained in Sales Cloud and Service Cloud, with an understanding of core functionalities and business processes.
• Familiarity with the fundamentals of other Salesforce Clouds.
• Basic knowledge of Salesforce integrations and integration concepts.
• Trained in and aware of Generative AI (GenAI) fundamentals and use cases within enterprise applications

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