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Accenture [ Fresher Must Apply ]

Technical Support Associate


Experience : 0 - 2 Year

Education : College Graduates

Location : Across India

Updated On : 8/9/2020

Last Date : 9/30/2020

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology, and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Job Summary

You will be aligned with our Customer Support vertical and help us in managing/ resolving customer's queries, handling escalations and complaints of the dissatisfied customers & giving the best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

You will be working as a part of the Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.

In-Service Desk, you will be responsible for providing 1st level customer Service support to clients with respect to their Operations. You will be acting as a Single Point of Contact ("SPOC") to meet the communication needs of both users and clients, and also to satisfy both customers and clients.

Roles and Responsibilities

In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Interaction is within own team and direct supervisor. Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact their own work and are closely supervised. Individual contributor as a part of a team with a predetermined, narrow scope of work. Please note that this role may require you to work in rotational shifts.

Qualifications

Any Graduation/Under Graduate/Undergraduate - Diploma in Any Discipline

Note: These jobs are available in various cities in India including Bangalore, Mumbai, Chennai, Hyderabad, Noida, etc.

How To Apply-

Bangalore candidate clicks on below the main apply button and other city candidates click on below cities link.


Apply Links

Chennai - Apply Link

Mumbai - Apply Link

Noida - Apply Link

Hyderabad - Apply Link


Bangalore - Click below main apply button

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